Our company focuses on giving employees pride and ownership over the work they do and a person who succeeds in this position will possess a high level of initiative, an entrepreneurial spirit, strong problem-solving skills and is trustworthy.
Assured Security is seeking a dedicated Systems Support Specialist to support our growing team! Are you collaborative in your work approach? Do you enjoy seeing a project from start to finish? Do you enjoy applying creative thinking to improve an end user's experience? If this sounds like you, apply today!
MAIN JOB DUTIES
- Assist Systems team with updating our operating software
- Assist with simple updates to dashboards and view creations.
- Create new dashboards.
- Create new views and add to dashboards.
- Create new filters and apply to views.
- Work with the project manager to update roles and permissions if needed.
- Import Openings & Key Systems as needed.
- Assist Inventory monitoring queues for ETA date updates, new parts entered, syncs to QBO, etc.
- Quality Control Systems projects to improve end-user experience
- Quality Control Systems projects to improve end-user experience.
- Test solutions checking for errors and ease of use.
- Verify all roles are working as expected.
- Log all requests coming to Teams/Email into Jira
- Assist with simple requests as able.
- Ensures all requests are acknowledged and followed up on in a timely fashion.
- Assist Systems Team with Project Completion
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- Close the loop on project completion, communicating with the team/requestor.
- Attend weekly Systems/Tech meetings to discuss upcoming projects or questions on existing projects.
- Keep audit logs updated.
- Update status in Jira.
- Notify requestors when a project is completed and tested.
ADDITIONAL DETAILS
- Will provide continual training opportunities
- Uniforms, service truck, power tools and cell phone provided
- Full time position M-F
- Competitive wages and benefits based on work experience (health benefits, personal leave, health savings account, retirement benefits)
Requirements
- More than 3 years of previous work experience
- Exceptional Customer Service skills and experience
- Strong proficiency in the ability to learn new technology
- Ability to determine and improve upon best practices in an efficient manner
- Demonstrated problem-solving and logic skills
- Ability to organize/plan daily time
- Customer-first attitude
- Comfortable working autonomously and/or as part of a team
- Ability to pass a background check, drug test, and DMV record check
- HS Diploma or equivalent
benefits
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
If you are interested in learning more about this position, we encourage you to apply. With your application, please include:
