Assured Security is looking for an independent and logical thinker to add to our Field Operations Team. The Field Support Coordinator we are looking for is friendly in nature and looking to support their team in any way necessary. The Field Support Coordinator makes informed and knowledgeable decisions for the team and ensures all tasks are done efficiently and promptly. Assured Security is looking for a Field Support Coordinator with great attention to detail, a positive and upbeat attitude, and isn't afraid to juggle multiple tasks! If this sounds like you, apply today!
The Field Support Coordinator will help the Field Operations Team organize a daily schedule and at times will need to apply some creative problem-solving in order to do so! Attention to detail is a must when helping coordinate the schedule as well as assisting with additional administrative duties, including monitoring ticket queues and following up with technicians on the status of outstanding tickets. If you strive to help people work better and more efficiently, this is the job for you!
MAIN JOB DUTIES
- Oversee day-to-day administrative operations and project coordination.
- Assign service tickets to the appropriate technical resource balancing customers' needs, technicians' abilities, and operational efficiency.
- Monitor open work orders and follow up with technicians as needed.
- Work with Account Managers to coordinate projects.
- Provide constructive feedback on current processes and help brainstorm ideas to increase efficiency.
- Assist with providing support for communication and training on processes.
- Assist with operations process creation and implementation.
ADDITIONAL DETAILS
- Will provide continual training opportunities.
- Full-time position M-F 8-5 p.m. (approximately 40 hours per week).
- Assured Security will provide all technology and tools necessary to support this role.
- Competitive wages and benefits based on work experience (health benefits, personal leave, health savings account, retirement benefits, employer-paid short-term disability, and life insurance).
Requirements
- Team focused attitude
- Excellent communication skills
- Strong organizational skills
- Customer first attitude
- Proficiency with Microsoft Office Suite, specifically Outlook and Word.
- Demonstrated problem-solving and logic skills
benefits
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Retirement plan with 3% match
- Life insurance
- Disability insurance
- Vision
preferred work history
- 2 + years previous operations or equivalent experience
- 3+ years of previous work experience
If you are interested in learning more about this position, we encourage you to apply. With your application, please include: