Assured Security is looking to add an employee to our team who’s seeking a fulfilling job that they enjoy. We currently have an opening to join our Customer Support Team to help answer phones and build relationships with customers. The ideal candidate will have customer first mentality, outgoing personality and a drive/competitiveness to ensure the entire team reaches established goals.
The person who fills this position will spend a good amount of their time on the phone, answering incoming phone calls and making outbound phone calls. The primary goal of the Account Representative is to support customers and expand awareness of the full breadth of Assured Security services to our existing customers. Work with and support Account Managers and Security Professionals by assisting with customer requests, answering phones, and entering new work orders as business needs dictate. This position will expand customer relationships and provide administrative support for key accounts. As time permits this person will assist with new business development by strengthening customer relationships through outbound phone efforts. Other projects/duties may be assigned as necessary.
MAIN JOB DUTIES
- Answer 30-50% of company’s incoming phone calls, assess customer problems, and create work tickets for processing.
- Enter all new orders following appropriate template ensuring as much detail as possible is captured to set the field technician up for success.
- Advocate for our customers, respond promptly to customer questions, and ensure all necessary parties are included on communications, proposals, and follow-ups to ensure customer satisfaction.
- Offer additional services/support to customers as applicable.
- Follow up with customers to ensure satisfaction with jobs, build relationships and help drive additional business.
- Assist account management by creating quotes and maps or helping with other administrative support.
- Utilize inter-company chat (Teams) to communicate with co-workers, and respond quickly to field technicians’ status updates and time adjustment requests.
- Monitor and update time tracking daily and ensure the schedule matches the actual work completed.
- Assist technicians with planning, time sheets, estimate/quote creation, product research, project administration, and work order support. This role will support the efforts of 3-7 field service technicians.
- Identify new & existing customers to educate on product/service offerings.
ADDITIONAL DETAILS
- Will provide continual training opportunities
- Full time position M-F, 8:30 a.m. -5 p.m. (approximately 40 hours per week)
- Eligible for partial work from home (details to be determined between employee & manager)
- Assured Security will provide all technology and tools necessary to support this role
- Competitive wages and benefits
Requirements
- Customer first attitude
- Exceptional Customer Service skills and experience
- Demonstrated problem solving and logic skills
- Polish communication skills
- Outgoing personality that enjoys time on the phone
- Comfortable working autonomously and/or as part of a team
- Ability to pass background check, drug test and DMV record check
- High school diploma or equivalent
benefits
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Retirement plan with 3% match
- Life insurance
- Disability insurance
- Vision
preferred work history
- 2+ years previous customer service work experience
- 2+ years previous work experience of answering incoming phone calls
- Interest in participating in networking/tradeshows
If you are interested in learning more about this position, we encourage you to apply. With your application, please include:
